Resume

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Education

2015 - 2016
Luzerne County Community College

Computer Science

Took numerous programming classes excelling in each one with my self-taught prior knowledge.

Experience

Dec 2022 - Present
VyStar Credit Union

Senior Digital Journey Analyst

  • Create and Maintain reports/dashboards
  • Ad-HOC Reports
  • Focused on the digital journey of members interfacing with the credit union
  • Reporting Platforms: Power Bi, Google Analytics (GA360)
  • Database Systems: MSSQL, BigQuery, Azure DataBricks

    • Feb 2021 - Dec 2022
    Enhanced Resource Centers

    Reporting Analyst

    • Create and Maintain reports/dashboards
    • Ad-HOC Reports
    • Communicate with VP and Executive Officers for Reporting needs
    • Reporting Platforms: Excel
    • Database Systems: MSSQL
    • ETL

    Apr 2017 - Nov 2020
    Web.com

    Reporting Analyst

    While in this position my primary role was Reporting Analyst but on the side I had also completed numerous Robotic Automation, and general web development projects.

    • Create and Maintain reports/dashboards
    • Ad-HOC Reports
    • Communicate with VP and Executive Officers for Reporting needs
    • Reporting Platforms: Excel, Power Bi, Tableau
    • Database Systems: Teradata, MSSQL, MySQL, OracleDB
    • Robotic Automation Development
      • Created a number of automatons using Work Fusion software aswell as java/selenium standalone
    • Web Development
      • Using PHP, HTML, CSS MySQL
      • Made several internal company tools
      • Sales Tracker for agents to track company sales and estimate commissions
      • Workforce Management Tracker - Tracked when teams were called out and Cisco IVRs were turned on
      • Escalation Generator - Assisted agents in creating a internal escalation ticket to the resolution team
      • Internal Reporting Hub - General Website for goto reports. Everything in one location (tableau, cuic(from cisco)

    Jan 2017 - Apr 2017
    Web.com

    Technical Services Consultant

    • Resolve escalated issues that needed further investigation/fixes
    • Communicate with Network Operations and other teams to assure operations runs smoothly

    Mar 2016 - Jan 2017
    Web.com

    Hosting Support Specialist

    • Answer inbound calls relating to web hosting, SSL certificates and other website related issues.
    • Provide Tech Support to network solutions customers

    Dec 2010 - Present
    Self Employed

    Freelance Developer

    • Develop a variety of software and plugins to meet customer expectations
    • Document all code and provide documentation on the product
    • Ability to write code in many languages

    Certificates

    Pega Certified Robotics System Architect 8

    October 24th 2019
    Pegasystems

    Reporting Software

    Microsoft Excel

    98%

    PowerBi

    75%

    Tableau

    90%

    Databases

    MSSQL

    90%

    Teradata

    90%

    MySQL

    98%

    OracleDB

    98%

    Postgres

    70%

    Scripts and Languages

    Java

    80%

    PHP

    90%

    HTML

    90%

    CSS

    90%

    JavaScript

    80%

    Groovy

    80%

    C#

    70%