Resume
Last updated
Summary
Senior Digital Journey Analyst at VyStar Credit Union since December 2022, joining GA360, MSSQL, BigQuery and Azure Databricks into Power BI reporting executives and product teams actually act on. Previously Reporting Analyst at Enhanced Resource Centers and Web.com, where I also built internal web tools and ran robotic automations on the side. Freelance developer since 2010 and indie game dev as IcyRelic.
Experience
Now
Dec 2022 – Present
Dec 2022 – Present
Senior Digital Journey Analyst
VyStar Credit Union · Jacksonville, FL
- Create and maintain reports and dashboards focused on the digital journey of members interfacing with the credit union.
- Reporting platforms: Power BI, Google Analytics 360 (GA360).
- Database systems: MSSQL, BigQuery, Azure Databricks.
Feb 2021 – Dec 2022
Reporting Analyst
Enhanced Resource Centers · Jacksonville, FL
- Create and maintain reports and dashboards.
- Ad-hoc reports for VP and executive stakeholders.
- Reporting platforms: Excel. Database systems: MSSQL, ETL.
Apr 2017 – Nov 2020
Reporting Analyst
Web.com · Jacksonville, FL
- Primary role: Reporting Analyst. Also completed numerous Robotic Automation and web development projects.
- Reporting platforms: Excel, Power BI, Tableau. Databases: Teradata, MSSQL, MySQL, OracleDB.
- Built: Sales Tracker, Workforce Management Tracker, Escalation Generator, Internal Reporting Hub.
Jan – Apr 2017
Technical Services Consultant
Web.com · Drums, PA
- Resolved escalated issues needing further investigation.
- Coordinated with Network Operations and adjacent teams.
Mar 2016 – Jan 2017
Hosting Support Specialist
Web.com · Drums, PA
- Answered inbound calls relating to web hosting, SSL certificates, and other website issues.
- Provided tech support to Network Solutions customers.
Now
Dec 2010 – Present
Dec 2010 – Present
Freelance Developer
- Software, plugins, and tools for clients.
- Documented, versioned, shipped.
Education
2024 – 2025
Computer Science
Columbia College
2015 – 2016
Computer Science
Luzerne County Community College
Skills
BI & visualization
- Power BI
- Tableau
- Excel
Data
- MSSQL
- BigQuery
- Azure Databricks
- Teradata
- MySQL
- OracleDB
- Postgres
- MariaDB
Analytics
- GA360
- GA4
- Google Tag Manager
Automation & AI
- Pega Robotics
- Power Automate
- Selenium
- Claude
- Grok
- Grok Bot
- ChatGPT
- MiniMax M3
- Claude Code
- Grok Build
- LLM APIs
Languages
- C#
- SQL
- Java
- JavaScript
- HTML / CSS
- PHP