Resume
Education
2015 - 2016
Luzerne County Community CollegeComputer Science
Took numerous programming classes excelling in each one with my self-taught prior knowledge.
Experience
Apr 2017 - Nov 2020
Web.comReporting Analyst
While in this position my primary role was Reporting Analyst but on the side I had also completed numerous Robotic Automation, and general web development projects.
- Create and Maintain reports/dashboards
- Ad-HOC Reports
- Communicate with VP and Executive Officers for Reporting needs
- Reporting Platforms: Excel, Power Bi, Tableau
- Database Systems: Teradata, MSSQL, MySQL, OracleDB
- Robotic Automation Development
- Created a number of automatons using Work Fusion software aswell as java/selenium standalone
- Web Development
- Using PHP, HTML, CSS MySQL
- Made several internal company tools
- Sales Tracker for agents to track company sales and estimate commissions
- Workforce Management Tracker - Tracked when teams were called out and Cisco IVRs were turned on
- Escalation Generator - Assisted agents in creating a internal escalation ticket to the resolution team
- Internal Reporting Hub - General Website for goto reports. Everything in one location (tableau, cuic(from cisco)
Jan 2017 - Apr 2017
Web.comTechnical Services Consultant
- Resolve escalated issues that needed further investigation/fixes
- Communicate with Network Operations and other teams to assure operations runs smoothly
Mar 2016 - Jan 2017
Web.comHosting Support Specialist
- Answer inbound calls relating to web hosting, SSL certificates and other website related issues.
- Provide Tech Support to network solutions customers
Dec 2010 - Present
Self EmployedFreelance Developer
- Develop a variety of software and plugins to meet customer expectations
- Document all code and provide documentation on the product
- Ability to write code in many languages
Certificates
Reporting Software
Microsoft Excel
98%
PowerBi
75%
Tableau
90%
Databases
MSSQL
90%
Teradata
90%
MySQL
98%
OracleDB
98%
Postgres
70%
Scripts and Languages
Java
80%
PHP
90%
HTML
90%
CSS
90%
JavaScript
80%
Groovy
80%
C#
70%