Resume

Education

2015 - 2016
Luzerne County Community College

Computer Science

Took numerous programming classes excelling in each one with my self-taught prior knowledge.

Experience

Apr 2017 - Nov 2020
Web.com

Reporting Analyst

While in this position my primary role was Reporting Analyst but on the side I had also completed numerous Robotic Automation, and general web development projects.

  • Create and Maintain reports/dashboards
  • Ad-HOC Reports
  • Communicate with VP and Executive Officers for Reporting needs
  • Reporting Platforms: Excel, Power Bi, Tableau
  • Database Systems: Teradata, MSSQL, MySQL, OracleDB
  • Robotic Automation Development
    • Created a number of automatons using Work Fusion software aswell as java/selenium standalone
  • Web Development
    • Using PHP, HTML, CSS MySQL
    • Made several internal company tools
    • Sales Tracker for agents to track company sales and estimate commissions
    • Workforce Management Tracker - Tracked when teams were called out and Cisco IVRs were turned on
    • Escalation Generator - Assisted agents in creating a internal escalation ticket to the resolution team
    • Internal Reporting Hub - General Website for goto reports. Everything in one location (tableau, cuic(from cisco)

Jan 2017 - Apr 2017
Web.com

Technical Services Consultant

  • Resolve escalated issues that needed further investigation/fixes
  • Communicate with Network Operations and other teams to assure operations runs smoothly

Mar 2016 - Jan 2017
Web.com

Hosting Support Specialist

  • Answer inbound calls relating to web hosting, SSL certificates and other website related issues.
  • Provide Tech Support to network solutions customers

Dec 2010 - Present
Self Employed

Freelance Developer

  • Develop a variety of software and plugins to meet customer expectations
  • Document all code and provide documentation on the product
  • Ability to write code in many languages

Certificates

Reporting Software

Microsoft Excel

98%

PowerBi

75%

Tableau

90%

Databases

MSSQL

90%

Teradata

90%

MySQL

98%

OracleDB

98%

Postgres

70%

Scripts and Languages

Java

80%

PHP

90%

HTML

90%

CSS

90%

JavaScript

80%

Groovy

80%

C#

70%