Resume

2015 - 2016

Computer Science

Took numerous programming classes excelling in each one with my self-taught prior knowledge.

Apr 2017 - Nov 2020

Reporting Analyst

While in this position my primary role was Reporting Analyst but on the side I had also completed numerous Robotic Automation, and general web development projects.

• Create and Maintain reports/dashboards
• Ad-HOC Reports
• Communicate with VP and Executive Officers for Reporting needs
• Reporting Platforms: Excel, Power Bi, Tableau
• Database Systems: Teradata, MSSQL, MySQL, OracleDB
• Robotic Automation Development
• Created a number of automatons using Work Fusion software aswell as java/selenium standalone
• Web Development
• Using PHP, HTML, CSS MySQL
• Made several internal company tools
• Sales Tracker for agents to track company sales and estimate commissions
• Workforce Management Tracker - Tracked when teams were called out and Cisco IVRs were turned on
• Escalation Generator - Assisted agents in creating a internal escalation ticket to the resolution team
• Internal Reporting Hub - General Website for goto reports. Everything in one location (tableau, cuic(from cisco)

Jan 2017 - Apr 2017

Technical Services Consultant

• Resolve escalated issues that needed further investigation/fixes
• Communicate with Network Operations and other teams to assure operations runs smoothly

Mar 2016 - Jan 2017

Hosting Support Specialist

• Answer inbound calls relating to web hosting, SSL certificates and other website related issues.
• Provide Tech Support to network solutions customers

Dec 2010 - Present

Freelance Developer

• Develop a variety of software and plugins to meet customer expectations
• Document all code and provide documentation on the product
• Ability to write code in many languages